Get More Reviews & Track Reviews
More Reviews More Sales
Positive online reviews is key to gaining new clients. 93% of customers read online reviews before purchasing a service.
Tour guides can funnel good reviews into all of the major reviews sites including Tripadvisor, Viator, GetYourGuide, as well as major social networks like Facebook & Google Circles.
Experitus tracks reviews for you. Customers who did not write reviews get reminders. You can focus on running your business, while reminders, notifications & thank you emails are automated.
Let’s face it, customer forget to write reviews. Experitus Reviews Booster will send your customers an automatic reminder to leave a review for your company with a simple link, and provides you with a feed so you can track the review if you wish.
Experitus makes it easy for customers to share their tour guide experience with others online.
Scheduler & Calendar designed specifically for tour guides’ business operations.
Schedule appointments in an integrated calendar with automatic reminders for your team & your customers. Appointments, tasks, reminders & document attachments integrated to maintain team schedules along with customer schedules.
- Notify team members & customers
- Automate tasks
- File attachments
- View partners schedules / transfer bookings
Effective collaboration & communication between your team, your customers and partners.
Quality of services rely on effective email communication with customers and partners. Email Manager organizes the flow of communication into one integrated system. Gmail, Yahoo-mail, Domain-mail all synchronized into one platform, accessed from your dashboard.
- Sync with Gmail or SMTP
- Parse order details
- Get more information about customers
Instantly view which partner is vacant
Partners Manager allows you to view multiple partner schedules, in order to send over bookings to them. You can choose any of the available partners in your list who are vacant.
Overbooking leads to less positive reviews
Overbooking is one of the biggest problems in the tour guide industry. When you're overbooked, you will not be able to deliver the services you promised each client to your usual standard.
- Instantly view multiple partner’s vacancy
- Transfer customer data to a partner
- Send instant requests, documents & notifications to partners
- Import all contacts and create segments
Synchronize your website's booking form with Experitus dashboard
All requests and bookings done through your web site's booking form is automatically migrated and organized in your Experitus database list of contacts, email manager and CRM. All accessed from one dashboard.
- Instant data transfer from website’s booking form to your dashboard
- Create custom forms on your website
- Get more reservations with customized form.
- Save time from doing manual work
Customer Relationship Management
Experitus CRM effectively identifies each lead and each customer. Each of your customers has a profile in your dashboard, displaying all the communication, phone calls, notes, appointments and every piece of data in an organized timeline. With such data, you can personalize and customize relationships with each customer & each prospect, regardless of which employee deals directly with them at any given time.
- More customers and revenue
- Improved customer service
- Higher prospect to customer conversion ratio
And more features...
The payment process is simplified with a link into the booking page. Your customer is presented with several options of acceptable payment methods. Simplified payment options ensure you get paid on time without hassle. View received payments or overdue payments, with option to payment reminders to customers who haven't paid.
We transfer over all your database from different platforms into your Experitus dashboard. We’ll walk you through a step by step process to integrate everything you need from major services like Mailchimp, Google and other online tools. This service is free.
Customers choose us based on our reviews, and if they're not good, people won't pay us. We need to make sure they're writing about us on all the major sites.
It's hard to keep track of everything. I've got sticky notes with all their info and 20 yellow pads for different things. I need to find a way to keep track of everything on my phone, and it's gotta be all on one thing so I can look things up quickly.
Having to use different online tools is too difficult, and we have no time to move all our schedules, contacts, emails, etc. from our system to theirs. It frustrates us a lot, and we need to find a way to make it easier.
We don't want to lose any feedback (since it is always harder to take reviews from our guest) on TripAdvisor, Yelp, Facebook, Instagram, Twitter, Skype etc.
We send email to our guests at least 1 day after their tour, almost 90% of the guests do not respond to our request. We are looking into solving a main issue which is getting all the reviews from our guest.
I want to reply to my potential client with standard set of questions and also directly reply to his/her questions he or she sent in the initial booking form.
Prague, Czech Republic
Have a question? Give us a call +1 415-900-4387.